Business Update 01.08

1 August 2022 NEWS

Dear valued customer, 

We would like to provide some further updates related to the recent issues we have been experiencing with the changeover of systems.

All of our branches have been working diligently to ensure the impact on our customers is minimised and we would like to give the following updates;
 
Melbourne
Normal delivery services operating, including next day delivery for metropolitan customers*
Click and Collect available
 
Brisbane
Although an enormous effort has been made to clear backlog of orders we still aren’t at a position where we can commit to a date for resuming next day delivery.
We apologise that currently we are operating with 3-4 days between order placement and order despatch. 
Click and Collect available
 
Sydney
Although an enormous effort has been made to clear backlog of orders we still aren’t at a position where we can commit to a date for resuming next day delivery.
We apologise that currently we are operating with 4-5 days between order placement and order despatch. 
Click and Collect available
 
Perth
Normal delivery services operating, including next day delivery for metropolitan customers*
Click and Collect available
 
Adelaide
Normal delivery services operating, including next day delivery for metropolitan customers*
Click and Collect available
 
Once again we want to thank you for your ongoing support and patience during this time.

**Next day delivery for metropolitan customers available when products are in stock

 

Invoicing & Statements Update


When we changed our system in June we endeavoured to provide you with a custom invoice which included additional information you require, such as backorders. Unfortunately, this custom invoice has caused issues and a number of invoices were recently sent with incorrect values. We apologise for the confusion this has caused and are currently identifying all incorrect invoices and will reissue these with the correct values.

In the meantime, we have reverted back to the standard invoice that the system produces with the correct data. If you require your backorder information this continues to be available on the delivery docket shipped with the goods.
 
Due to these invoicing issues we haven’t released June statements. We will therefore be releasing June statements on Thursday the 28th July and July’s statements will follow on Monday the 1st August.  

Please also note that invoices are sent from an email address with the name CPM printing. Please ensure you check that the invoices aren’t diverting to your junk mail folder.