Delivery & Returns

We charge a small delivery fee based on whether your delivery address is classified as a metro or country address. The delivery fee is shown in your shopping cart when you place your order. You can also elect to pick your order up from your closest branch or to have your order picked up by a courier. To do this tick the pick-up option when on the delivery page of check out and the delivery fee will be removed. Please allow at least 2 hours for a pick-up order. Our delivery fees are listed below

Metropolitan customers- $18 ex GST

Regional customers- $23 ex GST

5km radius to branch- $6 ex GST

Same day delivery- $40 ex GST

 

Same Day Delivery- We also offer a same day delivery service for $40 ex GST. Please note this service is only available for metropolitan customers and orders must be placed between 7am-11am Monday-Friday.

 

5km radius Delivery- $6 for orders placed via the website ONLY. Please note your delivery postcode must fall within a 5km radius of one of our branches to qualify. A list of qualifying postcodes can be found below.

Pick up orders-

Orders can be picked up Monday-Friday 8.30am-4pm from your nearest store’s designated “Customer pick up area”. This is located at the despatch area of your nearest store. Please allow 2 hours before collection. You may experience a substantial wait if you endeavour to pick your order up prior to 2 hours as order may not have been pre-packed for you. Please select “pick up by customer” on the delivery page of check out.

Please be advised for an efficient pick up system no orders can be added to at time of collection. If you do wish to add subsequent items to your order please call us in advance on 1800 633 507. Alternatively you can place a new order at our sales counter when you come to collect however you may experience a delay as your order won't be pre-packed. 

You may also elect to have your order picked up by a courier. if you wish to arrange a courier to pick up the order for you please select “pick up by courier” on the delivery page of check out. Please advise your courier to arrive between 8.30am- 4pm Monday- Friday.

Orders not collected within 2 weeks will be credited and stock returned. 

The postcodes which fall within the $6 delivery fee range are as follows;

 

3053

3084

4108

6027

5045

3056

3085

4109

5033

5046

3057

3086

4110

5034

5047

3058

3123

4112

5035

5048

3070

2145

4113

5037

5052

3071

2146

4115

5038

5061

3072

2148

4174

5039

5062

3073

2160

4116

5040

3078

2164

4117

5041

3079

2165

6064

5042

3081

2176

6065

5043

3083

4077

6026

5044

 

Metro Customers- If your order is placed before 2pm we guarantee next day delivery anytime between 8am- 5pm. We are unfortunately unable to give you an exact delivery time.

*This doesn't include custom made items such as roller shutters and custom made doors

Regional Customers- If your order is placed before 2pm we guarantee delivery within 2 days, 8.00am-5pm.

 *This doesn't include custom made items such as roller shutters and custom made doors

If you place multiple orders on the same day your orders will be consolidated and subsequent delivery fees will be removed. Please note all orders must be placed prior to 2pm in order to be consolidated. 

Customers will be notified if stock ordered isn't currently available and given the option of placing those goods on back order.

 

REFUND AND RETURNS POLICY - ACCOUNT CUSTOMERS

1. Damaged, short or incorrect delivery claims must be made within 7 days of receipt and must be inspected by your Business Development Manager who will organise for a return and/or exchange.

2. To arrange return of the goods contact our Customer Service Department 03 9495 8900 and state invoice no, invoice date, reason for return and contact name and it will be arranged that a Business Development Manager will come to inspect and collect the goods.

3. Goods being returned for any other reason such as ordered incorrectly, change of mind etc must be returned within 30 days of receipt.

4. All returns are subject to stock being in reasonable condition i.e. still current stock and being in original packaging.

5. Goods which are non-standard or non-catalogue items i.e. purchased or manufactured to customers specification or ordered in as a customer special order are NON RETURNABLE.

REFUND AND RETURNS POLICY - NON-ACCOUNT CUSTOMERS

1. Damaged, short or incorrect delivery claims must be made within 7 days of receipt and must be returned to the Wilson & Bradley branch from which they were purchased from at the cost of Wilson & Bradley.

2 To arrange return of the goods contact our Customer Service Department 03 9495 8900 and state invoice no, invoice date, reason for return and contact name.

3. Goods being returned for any other reason such as ordered incorrectly, change of mind etc must be returned within 30 days of receipt.

4. All returns are subject to stock being in reasonable condition i.e. still current stock and being in original packaging.

5. Goods which are non-standard or non-catalogue items i.e. purchased or manufactured to customers specification or ordered in as a customer special order are NON RETURNABLE.