Trade Counter Update - July 2020


10 July 2020

 

To our valued customers,

 

Wilson & Bradley’s NSW, QLD, SA, and WA Trade counters are now open for order collections.

 

Please note, this is at reduced hours and is on a strictly click and collect basis. No change of mind items or items ordered incorrectly will be accepted. These will continue to be collected via TNT. 

 

If you wish to make any changes to your order, please call us in advance on 1800 633 507. A further 2-hour collection time will apply for any amendments to orders.

 

Trade counters are open for order collection between 8am & 11am and 12pm & 3pm, Monday to Friday. These pick-up times will be enforced with 1pm being the cut off time for orders to be collected by 3pm.

 

To avoid having to wait for your order, any orders placed outside of normal operating hours (2pm – 8am) must allow a minimum of 2 hours for your order to be prepared the next morning. These orders will be available for collection from 10am.

 

Customers will not be able to add to or amend their order upon collection and all payment facilities have been removed from trade counters.

 

Trade accounts must have enough credit on their account to cover the order and COD orders must be paid prior to collection and will need to have photo identification when collecting your order.

 

All showrooms and our Melbourne trade counter will continue to remain closed until further notice.